Purpose of these terms and conditions:

This sets out the terms and conditions upon which we contract with our customers, in addition, this governs the use of our website and other connected services. This should be read and understood in conjunction with our Privacy Policy. This agreement is not intended for children. These terms and conditions should be read and understood before being accepted.

General:

Goods will be fit for the purpose described and a customer must notify us if they intend to use an item for something other than its described purpose in order for us to be liable. If a customer notifies us of an intended different use of an item and ignores advice to the contrary, we shall not be liable.

Upon making a purchase, a customer is held to have read and understood the item description.

No samples are provided, and all items received should be treated as goods supplied and not samples. Goods may differ from models seen at events.

We reserve the right to refuse service to anyone, to refund any customers and to refuse the supply of goods.

If any provision of these terms and conditions are held to be invalid, void or for any reason unenforceable, such provision shall be struck out and shall not affect the validity and enforceability of the remaining provisions.

Any legal notices should be sent to K2 Trading, 86 Hykeham Road, Lincoln, LN6 8AB

Privacy:

Our full Privacy Policy should be read and understood before using our website, services or buying any goods, follow the link to our Privacy Policy or find it under the Privacy Policy tab on our website. By accepting these terms and conditions you also accept our Privacy Policy.

Liability:

We are not the manufacturer of any products and accept no liability as such. No warranty is implied or given. We accept no liability for negligent use or misfitting of supplied goods.

Any information, content and materials on this website should be taken as such and used at your own risk, they are not guides or advice to be relied upon. Always consult multiple sources of information. We are not liable for the accuracy of such information, content or materials not directly related to our goods, or any decision based on that information, content or materials.

Our liability extends solely to goods being as described, fit for purpose, of satisfactory quality, and correctly supplied.

We are not liable for the actions of third party service provides, or any links to third parties on our website, these are used at your own risk.

Security:

Our website is provided by SquareSpace and they are responsible for the security of our website. Please find their terms of service here.

We use third parties to collect payment and ship your orders, we are not responsible for their security, nor are we responsible for any links to third party websites or services on our website, you use those entirely at your own risk. Our security responsibility extends only to the data we store ourselves.

Postage:

We currently only post to mainland United Kingdom, excluding Highlands and Islands. A standard £6 postage cost will be charged for mainland United Kingdom, excluding Highlands and Islands.

Potential customers from the Highlands, Islands and International should contact us via email before attempting to make a purchase as we may not post to all areas. If we post outside mainland United Kingdom, excluding Highlands and Islands, then costs may vary.

Within mainland United Kingdom, excluding Highlands and Islands, our preferred carrier is MyHermes but we reserve the right to use other carriers.

Most items will require a signature on delivery, so it is your responsibility to ensure there is someone available to sign for your order, rearrange delivery or collect your order from the local postage office.

We do not accept an item is lost until 14 working days after it has been posted. We support our carriers, if a carrier shows an order as delivered and signed for, we consider it has arrived. In that event, customers should pursue a claim through the chosen carriers’ complaints procedure.

Returns and Refunds:

Returns will be accepted if the goods are not of satisfactory quality, not fit for purpose, not as described, are incorrect, are damaged or faulty. These shall be known as our return reasons. However, we reserve the right to challenge the reasons for a return and require proof before accepting returns.

For us to pay the return it must be within 30 days of purchase and receipt of an order, returns outside this 30 day period may still be accepted but postage will not be paid. If a return is accepted, we will pay for the return by our chosen carrier, if a customer uses a different carrier, the difference in price will not be covered. If replacement goods are supplied, the time limit to return them is 7 days unless the 30 day time limit has not expired.

We may offer a partial refund if a customer chooses to keep the supplied goods rather than return them. However, this is done on a good will basis and if a partial refund or price reduction is accepted then the customer loses the right to a full refund. Any partial refunds are done on a good will basis and we reserve the right to seek return of the goods for a refund or, where the law allows, reject the return case.

If the return request does not, objectively, fall within our return reasons or falls outside the 30 day return period, return requests do not have to be accepted. Returns may still be accepted, on a good will basis, for a full or partial refund, but customers may be required to pay the postage.

There is no automatic right of return for custom order items or items on which the seal has been broken, although a partial refund may be offered on a good will basis.

If it is not possible to replace the goods a partial or full refunds may be offered, in some cases we may be able to offer to replace the goods with similar or comparable goods. If goods were supplied but not posted, then it is down to the customer to organise their return.

Any refunds will be issued within 14 days of receiving the returned goods, refunds will be sent using PayPal, although other methods may be used upon request.

If your claim for a refund comes within our return reasons and our 30 day returns period, your maximum refund and compensation shall be the purchase cost of the goods and the postage costs. With regards to refunds, compensation or other disputes, the same loss may not be recovered twice.

In the event of any error which results in an item or items being unavailable for supply, customers will receive a full refund within 7 working days.